Shipping Information

Domestic Shipping Rates

  • Free Shipping on all US shipments with orders $30+
  • $4.99 Flat Rate Shipping on all orders $0-$29.00

Shipping Times

Most orders are processed and shipped within 1 to 2 business days after your order is submitted.  

Shipping times vary based on demand and availability of items. Most items arrive within 5-7 days. (Please See Bottom of Each Product Details Page For Specific Item Shipping Time)

    You will receive an email the day your order is shipped which will include tracking information. We guarantee packages are put on board the shipping transit service. However, from this point, we do not take responsibility for the delivery of the shipment to you.

    Residential deliveries that do not require signature may be left in a safe place, out of sight and out of weather at the driver's discretion. This could include the front door, side porch, back porch and garage area.

    Please take this into consideration when selecting a ship-to address for your package. For residential deliveries, you can leave instructions for the driver if no one will be home. For example, you can ask that it be delivered to a neighbor who will be home.

    Orders shipping P.O. Boxes addresses will be sent via the United States Postal Service. Please enter only one "ship to" address (P.O. Box or street address) to prevent shipping errors. Some products may require additional processing time (up to 5 business days) when shipped to a P.O. Box.

    APO/FPO/DPO addresses will be sent via the United States Postal Service and the Military Postal service Agency (MPSA). Priority mail is shipped via air to APO/FPO/DPO addresses and normally take around 10-15 days to most locations but can take longer.

    International Shipping

    • $15.00 Flat Rate Shipping to Canada, the United Kingdom and Australia
    • International shipping time ranges from 15-30 business days
    • No expedited shipping options are available for international shipments

    International shipments are subject to our standard return policy and an extra US$35 non-refundable shipping charge. Neon Bee is not responsible for additional customs clearance charges.

    Please contact customer service at 512-270-0551 with additional questions.