Return Policy

Returns 
Neon Bee will accept returns for merchandise in its original packaging, condition, and accompanied by the original order number within the time frames provided below.

14 Days
Return items within 14 days for a full refund. Refund will be credited back to the original method of payment. Please note: It may take one to two billing periods before refunds appear on your credit card statement. 

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the original manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you we received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@neon-bee.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@neon-bee.com and send your item to: Neon Bee, 58 Churchill Farms Drive, Georgetown TX 78626, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be notified of your return. 

Shipping 
To return your item, repackage the item(s) you are returning and include your order number. Use your own trackable and insured shipping method* and mail to: Neon Bee, 58 Churchill Farms Drive, Georgetown TX 78626, United States