Contact Us

  • Email: hello@neon-bee.com
  • Phone: 512-270-0551
  • Hours: Mon - Fri: 8am-7pm CT

Policy

We make every effort to display product colors as accurately as possible. Your monitor’s display settings may not accurately reflect the product’s true color.

We strive to make sure our website has the most recent, accurate and reliable information at all times. However, there may be occasions when some information on shop.neon-bee.com contains incomplete data, typographical errors, or inaccuracies. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Neon Bee product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, Neon Bee has the right to refuse or cancel any orders placed for product listed at the incorrect price. Neon Bee has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for a purchase and your order is cancelled, Neon Bee will issue a credit to your credit card account in the amount of the incorrect price.

At shop.neon-bee.com, we go out of our way to select distinctive merchandise for which the brand is known. Please understand that many of our featured items are selected in limited quantities and, because of their limited availability, their stock may not be refreshed. Once an item is gone, it may be gone for good and never appear on the site again. When an item featured on shop.neon-bee.com is no longer in stock, we make every attempt to remove that item in a timely manner.

We accept credit card payments only for orders placed through our website. Please contact customer service if you have any further questions.

Please include your order number with any communication.